FAQs - General Play

Can I bring in my own food?
We are in effect a restaurant with lots of space to play and only food and drink bought at our Watering Hole Cafes are permitted to be consumed at Safari Soft Play venues.  Furthermore, for allergy safety issues we need to know what food is eaten on site.  If staff find any food or drink at a venue not bought on site they will ask you to put it back in your car or the bin.  We all want to have a fun day so please don't take a risk. 

Do you have full barista coffee or just a normal coffee machine like many soft plays I have been to?

We searched for a long time to find the best coffee beans to grind for you.   We also invested in a high-quality Barista coffee machine that would fit any high street chain and have highly trained staff.   If you want an Oat milk, single shot, extra hot latte with vanilla syrup,  we have you covered :-) 

What about food for babies?
We understand it is especially hard feeding babies and we allow you to take in food for under 1s at no charge but please be considerate with allergies for other customers. 

My children and I have quite a lot of food allergies, do you have any special menus?
We have proper chefs working at all our venues who have developed allergy menus for children and adults.  See our food and drink pages for details and please JUST ASK on the day as we are always prepared to do special requests if we can. 

Do I have to pay for babies?
Babies up to 6 months are free.  There is a small charge for babies from 7 to 11 months.  Costs for nappy waste (counted as clinical waste in a commercial venue), utilities and cleaning have increased by so much that we have to charge a small amount to help cover them. 

Do I have to pay for adults?
There is a small charge per adult or teenager. Adults are only permitted entry if they are accompanying a child and teenagers are only permitted entry if they are accompanying a child whilst also accompanied by an adult.  For the safety of children under 12, adults and teens can 'play with younger siblings or their children' and we encourage this.  For safety, we expect people over 12 to look after younger children and not play at full speed themselves. 

Playtime is extremely valuable in a child's development both on their own and with adults.  All our equipment is designed for adults to play alongside the children so you can play with them or enjoy your Barista made coffee :-) 

Is there an extra charge to access the imagination role play rooms?
No. Our Base Camp role play rooms are freely accessible from the main play area and there is no extra charge.

Is there an extra charge to use the interactive floor which looks brilliant?
No, this is free for all to use (and a lot of fun)

Do you have food/bottle warming facilities for babies?
There is a food and bottle warmer available for customers to use. Please speak to a member of our staff for further information.

What clothing should we take?
Children should wear sensible clothing which enables them to be active and have fun on our play structure. We recommend clothing that covers arms and legs to prevent friction injuries on our slides. All children must wear socks at all times. Socks are available to purchase from our reception for any child that forgets to bring them.

How long can I stay? Is there a time limit?
During peak times (Weekends and School Holidays) we have 2.5 hour play sessions that you can book in for, and during off-peak times (Monday to Friday term time) we have 3.5 hour play sessions. The time you book in for is the starting time for your session i.e. if you book for 10am, you have until 12:30pm during peak times, or 1.30pm during off peak times.

What are charges if I stay over my time limit?

We are proud to offer a far longer stay than most leisure venues to give you great value for money at Safari - trampoline parks, ice rinks, and bowling alleys all limit stays to normally just 1 hour.   We do charge for overstays as follows:  50% charge for 5 minutes to 1 hour and 20 minutes and 100% charge for over 1 hour 21 minutes.

Do you accept Shortbreak vouchers? 

To redeem your shortbreak vouchers please give us a call on Milton Keynes 01908 565165 Opt.2 or at our Peterborough site 01733 830204 Opt.2 and we can make your booking over the phone.  

Do you accept a MAX card discount for ? 

Yes we do off the MAX card discounts for looked after children and children with special educational needs and disabilities.  This offer is valid for entry Monday to Friday 9:30am to 3pm during Milton Keynes School term time 9.30am to 3pm at weekends. Maximum of 2 adults and 3 children per Max Card. This offer excludes Monday to Friday during Milton Keynes School Holidays. Not to be used in conjunction with any other offer. This offer excludes the play & eat deal. 50% discount applies to entry only and not our award-winning Watering Hole Café.

Do you have a discount for childminders? 

Childminders go FREE, with a valid childminding certificate, during off-peak times. Childminders can also be added onto a play pass as an EXTRA adult for free during peak or off peak times. For discounted second/ third passes, siblings are required to be living at the same address to get this offer. The play pass is a great deal and offers tremendous value which is great for families to buy. Otherwise childminders can come in for free and children would be full price, during off peak times. If you wish to come on a weekend or peak times childminders are full price, same goes for children attending. 

Is your free Wifi any good?
We have business fibre Wifi with a dedicated line for our customers at all our venues so you should get a great speed for email and internet browsing. We ask people to be thoughtful not to stream videos or music as it reduces the speed for everyone.

Are tickets non-refundable?
Unfortunately, our tickets are non-refundable. We are more than happy to move your tickets for you if you contact us more than 3 hours before your booking.

Do you have terms and conditions of entry such as a cancellation policy?

Rules of Play and Terms of Entry which is where you will find all details.  We have tried to make it easy with answering the most common FAQs above. 

What happens if I view abuse at Safari?

We expect all our customers (adults and children) to behave kindly towards each other and towards staff.  If you see any unacceptable behaviour, please speak to reception and ask to speak to our Duty Manager.  We have DM on operational duty every hour we are open who are trained to deal with such situations.  Please also be kind to the Duty Manager as dealing with conflict is not easy for anyone. 

Please note that Safari does not accept harassment of any type or any abusive behaviour towards staff.  Regardless of the reason we reserve the right to ask you to leave without a refund if they feel they are being harassed or abused in any way, including verbal or physical harassment or abuse.  Our managers are here to help you at all times to have a wonderful day and will do their very best to help.  Safari is just a family-run venue and takes a zero-tolerance approach to unwanted abuse or harassment. 

Are there any rules I should be aware of to help with safety?

Play should involve risk as that is how children learn and you accept this by coming to Safari Play.  However, we have minimised this and complied with all British and European soft play standards that balance risk and safety. We also work hard to maintain our equipment to a high standard including daily checks before we open.   To minimise risk please follow these rules:

a.    All children must be accompanied by a responsible adult aged 18 years or over at all times and this adult is responsible for the children in their care including their behaviour. Safari Play venues are not responsible for the supervision of children and this is expressly the responsibility of the parent or guardian.

b.    No food, drink or chewing gum is allowed inside the play area.

c.     Spectacles should only be worn in the play area if used with a retainer or shatterproof lenses.

d.    All shoes must be removed before entering the play area, but socks must be worn at all times.

e.    Any jewellery and badges should be left with a responsible adult or in a locker and not worn in to the play area.

f.      It is forbidden to smoke or vape anywhere inside any Safari Play Venue.

g.    Fighting or bullying of any kind will not be tolerated, and guilty parties may be asked to leave.

h.    Children who are unwell may not be able to enter Safari Play venues for the welfare of themselves and others.  Children who become ill while at a Safari Play Venue may be asked to leave.

i.      All property left at tables or in lockers are left at the owner’s risk and Safari Play takes no responsibility for the damage or loss of any such items.

j.      Safari Play reserves the right to close any part of the centre or close the whole venue at times other than the advertised closing times due to special events or other reasons.

k.     All signage in the centre must be followed whilst in the centre for customers’ safety.

l.      Customers can only enter and exit a Safari Play venue by staff granting access through a designated door or gate.

m.   Children and adults should wear long sleeves and trousers whilst playing on the play frame to protect them from potential friction injuries.

n.    All play equipment must be used with care and role-play toys will not be taken into the play-frame.

o.    Only food & drink bought at Safari Play may be consumed inside the centre to assist with the control of allergies as well as paying for the staff that look after and serve you.

p.    It is forbidden to climb on any of the netted walls or the external play-frame structure.

q.    No sharp objects are allowed to be brought into a Safari Play venue.

r.     Age restrictions on the play-frame are to be followed at all times.

s.     No objects should be thrown inside the centre.

Do you have any toddler activities organised?

Great news, this does change each term and we have a variety of classes Monday to Friday mornings in term-time from external clubs.  The activities are aimed at toddlers, pre-schoolers and their parents to add to the fun.  Please see our events section or speak to reception for more details. Please follow the links below to a few of our current classes: 

Hartbeeps classes

Jo Jingles Classes

Do you offer a childminder discount?

Childminders go FREE with childminding certificate during off-peak times only. We also offer for childminders to be added to a play pass as an EXTRA adult for free – peak or off peak for children. For discounted additional play passes, siblings can be added on if they live at the same address. The play pass is a great deal and offers tremendous value which is great for families to buy. Or childminders to come in for free and kids pay normal price midweek off peak. During peak times childminders are charged full price as an over 18 entry ticket.